Frequently Asked Questions
Got questions?
We got you covered
This is where we display some of the questions frequently asked by clients and visitors to our website. If you have a question that is not answered here, please send your question to us by using our contact form.
How Can I Book an Appointment?
You can book appointments online, speak to us on 01633 479 029 or via email info@treatmentroomgroup.co.uk
How Long Will the Treatment Last?
Each of our services at The Treatment Room have different time specifications. Please check your confirmation email to check for a duration of service or speak to a member of staff who will be happy to help.
How Many Sessions Will I Need?
This question is very unique to the customer and the service you visit at The Treatment Room. Some of our treatments require one session where as, others may require multiple. Please speak to a member of staff for further details.
How Much Will It Cost?
For our full price list, please click here Full Price List
How Quicky Can I Get an Appointment?
We know when you’re in pain you need to see someone as soon as possible. We pride ourselves in booking our patients in quickly and promptly so visit our online booking system using the following link https://thetreatmentroom.cliniko.com/bookings or give us a call and we will do the rest.
Is There Disabled Access?
Yes. Our clinic has disabled access to and from the treatment rooms. We also have disabled toilets on site.
What Forms of Payment Do You Accept?
We currently accept Online Payments, Cash, Card (except Amex) & BACCS.
What If I Need to Cancel an Appointment?
At The Treatment Room we operate on a 24 hour cancellation policy. If you cancel an appointment less than 24 hours before your scheduled appointment you will be required to pay 50% of the cost of treatment.
In addition, if you do not show up for an appointment without contacting the practitioner you will not be eligible for a refund. We apologise for any inconvenience.
Where Can I Park?
Parking Options:
Newport (Headquarters) NP19 7EH
- Â There are many parking spaces available on Church Road, Prince Street, Gloster Place and Alfred Street. A short walk to the premises will be required from there.
- Â Keep your eyes peeled for our building as it is bright blue with a White Treatment Room sign above the shop front.
Cardiff, Leckwith CF11 8DG
- Â The clinic is located within our partners facility named ACE Feet In Motion on Sanatorium Road opposite Ysgol Gymraeg Treganna.
- Â We offer free onsite parking right outside the clinic.
- Â Please keep an eye out for our sign outside on the blue frame if you are unsure where we are based.
Penarth CF64 2AN
- The clinic is located within Penarth Physiotherapy Practice, situated down a pathway on Victoria Bridge, opposite Bupa Dental and next door to Romilly Financial.
- We advise our clients to park on any of the nearby streets, such as Railway Terrace, Hickman Road, or Victoria Bridge.
Will I Have to Undress?
For our clinicians to do an accurate assessment and gather all relevant information it is often beneficial to uncover the body part in question. We assure you that all levels of decency will be observed at all times and we encourage you to bring a chaperone if you feel more comfortable.
If you have an upper body or neck problem you will be required to remove your top half. Ladies should wear underwear that they feel comfortable in or bring a vest top. For a lower limb or low back problem we will often ask you to uncover both your lower and upper back. For the lower half we would suggest that you bring some shorts. You will be offered a freshly laundered gown with every appointment.
It is important to communicate your feelings if at any time you feel uncomfortable during the process.
COVID-19 – Our Protocol
The health, wellbeing and safety of our patients and staff is our absolute priority during the unprecedented situation surrounding the current Covid-19 pandemic. We have put the following measures in place to reduce the risk to our staff, patients and to public health.
In adherence with government and the GCMT guidelines it is our priority to ensure the safety of our clients, therefore if you are considering coming for a face to face appointment it is essential that you read the following carefully:
Your Agreement with Us
We will be doing everything we possibly can to reduce the risk to our staff and patients. However, if you do attend the clinic for face to face treatment, please be aware that there is no way that we can completely eliminate the risk of contracting Covid-19.
Please DO NOT attend if either you or one of your household is in one of the higher risk groups including, but not exclusively, those who are pregnant, immunosuppressed, those with diabetes, underlying heart or lung conditions and or those over the age of 70.
Please DO NOT attend if you have not been following the government guidelines for social distancing. If you are unsure of these please follow this link: https://www.gov.uk/coronavirus
Please DO NOT attend if either you or one of your household has been unwell within the last 14 days. Including, but not exclusively, the following symptoms:
- Fever over 37.8 degrees
- New cough
- Loss of taste or smell
Clinic Capacity and Cleaning
- Our clinic has undergone a certified deep clean prior to recommencing practice.
- You will be the only patient on site. There will be no cross over of appointments.
- Our staff will be cleaning any surface within the room that may have been touched by staff or client. This will be done between sessions and changing to different treatment rooms to allow for suitable ventilation.
- Our staff will be changing their PPE between clients to avoid cross contamination.
- Paper couch roll will be used to cover the bed, head rests and seats.
- Head rests will be wiped by the clinician between sessions.
- A disinfectant spray clean of the clinic will be conducted daily.
Personal Protective Equipment Your therapist will be wearing the following PPE at your appointment
- Non-latex gloves
- Visor
- IIR facemask
What to Expect when you come into the Clinic
When coming into the clinic we ask you to follow the following rules. We will terminate your appointment if you do not adhere to these rules and you will still be liable for the cost of the session:
- Please complete the COVID-19 Declaration form that will be sent by email on your appointment reminder.
- This must be done on the day of your appointment before attending your appointment. Failure to complete this will result in you being stopped from entering the clinic.
- Please wait outside the clinic until you are told to enter the premises. Once you press the door buzzer, a member of staff will come and meet you.
- We will take your temperature before you enter the clinic to ensure you do not have a fever using an infrared thermometer. A Temperature reading of >37.8 we have the right to cancel your appointment.
- Please wear a face mask or face covering for the entire time that you are in the building, as per government guidelines. If you arrive wearing gloves, you will dispose of them on entry to the clinic.
- We will ask you to carefully clean your hands with alcohol-based gel and wipes on entering the clinic.
- When in clinic – to minimise close contact, please maintain social distancing (i.e >2 meters) when possible.
- Please ensure you have used the toilet prior to attending your appointment as our toilets remain out of order until further notice.
- All payments will be made via contactless payment methods using our online system prior to your appointment. However, we can take contactless payments in clinic if required.
